Update!!!!!
Covid-19 has affected the way our office operates, just as it has with the rest of the world! To help maintain our normal office hours and keep our staff protected, we have been operating on optional a "curb side" or "in person" manner. This means that we are now allowing pet owners inside our office during routine pet visits, for medication pick ups, boarder drop off or picks ups, etc, but are still offering curb side services to those clients wishing to remain outside of the building! We still ask that clients call upon arrival to insure that the waiting room isn't' at full capacity as we are trying to maintain social distancing in our waiting room.
We do ask that for prescription refills and pickup that clients call at least 24 hours prior to picking up medication so that our staff can have the medication filled and ready. Payment over phone is also available to make pickup easier and faster!
Curbside Regulations:
When a client arrives at our office, he/she is to call in to the office to alert our reception staff of their arrival. We have placed numbered parking space signs along our street. When calling our office, please give the reception staff the cell phone number you are calling from and the number of your parking space so our staff can easily locate your vehicle.
Covid-19 has affected the way our office operates, just as it has with the rest of the world! To help maintain our normal office hours and keep our staff protected, we have been operating on optional a "curb side" or "in person" manner. This means that we are now allowing pet owners inside our office during routine pet visits, for medication pick ups, boarder drop off or picks ups, etc, but are still offering curb side services to those clients wishing to remain outside of the building! We still ask that clients call upon arrival to insure that the waiting room isn't' at full capacity as we are trying to maintain social distancing in our waiting room.
We do ask that for prescription refills and pickup that clients call at least 24 hours prior to picking up medication so that our staff can have the medication filled and ready. Payment over phone is also available to make pickup easier and faster!
Curbside Regulations:
When a client arrives at our office, he/she is to call in to the office to alert our reception staff of their arrival. We have placed numbered parking space signs along our street. When calling our office, please give the reception staff the cell phone number you are calling from and the number of your parking space so our staff can easily locate your vehicle.
- If a pet is at our office to be seen, one of our assistants will come out to the vehicle to bring the pet inside our office. We do ask that dogs be on a leash and cats in a carrier. If you do not have a leash or carrier, we will be happy to bring one out to be used for your pet.
- Please do not leave our office when your pet is brought inside our building unless you 1) have signed paperwork giving us permission to keep and treat your pet. or 2) alerted our office staff that you need to leave and will be accessible by phone.
- We cannot diagnose or treat your pet without talking to you first. Our doctors will need to talk to you following your pet's exam to discuss treatment options. Please be sure to answer phone calls that come from our office while we have your pet inside.
- Please do not leave our office when your pet is brought inside our building unless you 1) have signed paperwork giving us permission to keep and treat your pet. or 2) alerted our office staff that you need to leave and will be accessible by phone.
- If you are at our office to admit or pick up a pet, our receptionists will take care of payment and paperwork prior to an assistant bringing in or bringing out your pet.
- For boarders, we do offer online boarding agreements and over the phone payment to allow for easier drop off and pickup. Boarders can be admitted and picked up from our back gate near our kennel area. For more information or to have your pet's boarding agreement sent to you via email, please call or email our office.
- If you are picking up medication (refills, flea/tick, heartworm prevention, food, etc.) we do ask that you call in your prescriptions at least 24 hours in advance and one of our receptionists can call or text you when the prescription is ready. *Please keep in mind that due to Covid, many of our products are not easily accessible and may take additional time to become available.
- Texting is now available for check-in and to alert our staff of your arrival to our office. If you have an appointment or are here to pick up prescriptions or patients, please text our office staff at 434-656-1221.
